VEEV device is our affordable and intuitive pod system. VEEV device is not risk-free.

It features a Compact Ceramic heating technology that delivers consistent experience and a low e-liquid detection system designed to prevent burnt taste.

VEEV device is easy to use with its magnetic connector and is sized to fit your pocket.

VEEV device and V-CERAMICTM pod are not for minors. For more risk information, click here.

See important information at veevmy.com.

Both VEEV device and other e-cigarette devices heat a nicotine containing liquid to generate aerosol. For the most part, e-cigarette devices use a wick-and-coil technology and a cartridge.

VEEV device features a Compact Ceramic heating technology that delivers consistent experience and a low e-liquid detection system designed to prevent burnt taste. VEEV device is our affordable and intuitive pod system. VEEV device is not risk-free.

See important information at veevmy.com.

VEEV device features a Compact Ceramic heating technology that delivers consistent experience and a low e-liquid detection system designed to prevent burnt taste. VEEV device is our affordable and intuitive pod system. VEEV device is not risk-free.

See important information at veevmy.com.

Turn ON:

  • Press and hold the button for 3 seconds, then release, status light lights will turn on slowly. You can use your VEEV device.

Turn OFF:

  • You can turn off the device by pressing the button for 3 seconds

VEEV device and V-CERAMICTM pods are not for minors. This product is not risk free and is addictive.

For more risk information, click here.

You can easily check the charge level of the device when you turn it ON

  • Short press the Button, Status Lights will turn on to indicate battery level.
  • When battery is equal or lower than 1%, LED 1 blinks 5 times. Your VEEV device cannot be used until further charging.

It takes less than 45 minutes to fully charge your VEEV device using a manufacturer supplied charging cable (supplied in the box) and the AC power adaptor (a certified power adaptor you should obtain from a reputable source). For optimal charging performance, only use a manufacturer-approved charging cable.

When the device is fully charged, the 4 white LEDs light will briefly stay ON for 2 seconds and slowly fade out

VEEV device full charge lasts for a pod so you can enjoy your experience without worrying about running out of battery

Additional information: AC Power adaptor compatible models: S82A40, S82A41, S82A42, S82A45, S82A46

Charge your VEEV device with a certified AC power adaptor you obtained from a reputable source together with the original VEEV device USB Cable.

VEEV device is equipped with a smart digital control to signal that the V-CERAMICTM pod is almost empty.

V-CERAMICTM pod e-liquid is fully visible.

To indicate so, the upper light of the VEEV device will blink for a few seconds and the device will automatically turn off.

This is designed to prevent experiencing overheating and burnt taste.

In this case, simply replace your V-CERAMICTM pod with a new one.

Press the button for more than 10 seconds and release.

All lights will blink white twice, confirming that the device has been reset.

Yes, you can easily change the pod at any time and on the go, with its new magnetic connector made for easy insertion and removal.

When inserting V-CERAMICTM pod while device ON, the status light will slowly turn on with LED ramp-up and then move to usage phase to indicate you can use the device

To remove your V-CERAMICTM pod:

Hold the V-CERAMICTM pod and, without twisting, pull it away from the device.

Only use a dry cloth to clean the mouth end of the V-CERAMICTM pod and the contacts of the device and the V-CERAMICTM pod.

VEEV device, AC Power Adaptor and USB Cable should not be exposed to any liquid. Do not touch them if they become wet or have been immersed in any liquid.

Droplets/Traces of liquid that are visible on the cartridge or mouthpiece, which may occur during unpacking or usage, must be wiped off with a clean dry cloth before use.

Do not use this product if the V-CERAMICTM pod is damaged, tampered with, broken, or leaking.

In case of contact with leaking e-liquid from V-CERAMICTM pod, wash the affected area immediately with soap and water.

If you have issues starting your session, there might be several reasons:

  • The device is not charged
  • You press & hold the button while using
  • There is no e-liquid left in the V-CERAMICTM pod
  • Device malfunction
  • V-CERAMICTM pod leaks

If your device is not starting, please, check the following:

  • Charge your device with a certified AC power adaptor you obtained from a reputable source and the VEEV device USB Cable.
  • To start the experience, press the button only once and do not hold the button while using.
  • Ensure the V-CERAMICTM pod has e-liquid in it. If not, replace with a new V-CERAMICTM pod.

Reset your device by pressing the button for 10 seconds.

How to reset?

The device can show 1-4 white lights, 1 red light

Blinking 5 times upper white light indicates low e-liquid detection in the V-CERAMICTM pod. Please, insert a new V-CERAMICTM pod.

Blinking 5 times lower white light indicates low battery. Please, recharge.

Blinking 2 times lower white light indicates over drawing, the device has a time protection for over drawing of 5 seconds.

All lights blink white twice when trying to draw indicates that the device is outside operating temperature (0 to 40 °C). Simply bring it back within this range.

Blinking bottom red light indicates device error.

Please, reset the device. If this does not solve the issue, please, contact Customer Care support

No lights may indicate:

  • The device is OFF
  • The battery is fully discharged
  • Device is physically damaged

In the event of any issue, please reset your device:

  1. Press the button for 10 seconds, then release

If the above reset procedure does not resolve the issue, please, contact our Customer Support via:

For any assistance, please, contact our Customer support :

By phone: 1800-81-0958 (Monday to Sunday 09:00 to 18:00)

By email: contact.my@veevmy.com

If you want to travel with your VEEV device, we recommend you check with the airline you’re traveling with and verify whether you may take your device on board with you.

Yes, VEEV device can be stored in your carry-on luggage or in your pocket.

We suggest you to first finish your V-CERAMICTM pod before taking it into the airplane, as otherwise, due to air- pressure, the V-CERAMICTM pod's e-liquid might leak.

If your V-CERAMICTM pod leaked, in case of contact with leaking e-liquid from V-CERAMICTM pod, wash the affected area immediately with soap and water.

You can easily change the V-CERAMICTM pod at any time and on the go, with its new magnetic connector made for easy insertion and removal.

When inserting V-CERAMICTM pod while device ON, the status light will slowly turn on with LED ramp-up and then move to usage phase to indicate you can use the device.

To remove your V-CERAMICTM pod:

Hold the V-CERAMICTM pod and, without twisting, pull it away from the device.

Yes, you can easily change the V-CERAMICTM pod at any time and on the go, with its new magnetic connector made for easy insertion and removal.

When inserting V-CERAMICTM pod while device ON, the status light will slowly turn on with LED ramp-up and then move to usage phase to indicate you can use the device

To remove your V-CERAMICTM pod:

Hold the V-CERAMICTM pod and, without twisting, pull it away from the device.

There are no parts that should be replaced in VEEV device.

Once your V-CERAMICTM pod is empty, simply replace it with a new one.

Each new V-CERAMICTM pod contains a new Compact Ceramic heater inside with as well a new mouthpiece for a hygienic and consistent experience.

For your safety, V-CERAMICTM pods are designed to prevent tampering to ensure that e-liquid cannot be altered.

Do not modify or attempt to refill V-CERAMICTM pod in any way or add any substance to V-CERAMICTM pod.

Doing so may cause injury.

VEEV Device (Basic) is engineered with a scientific rigor, which integrates advanced technology into a compact, discreet, and easy-to-use device.

It features a distinctive mini ceramic technology with a low liquid detection system that is designed to prevent overheating.

Both VEEV Device (Basic) and other e-cigarette devices heat liquid which contain nicotine to generate aerosols.

For the most part, e-cigarette devices use wick-and-coil technology and a cartridge.

VEEV device (Basic) features a distinctive mini ceramic technology with a low liquid detection system that is designed to prevent overheating.

See important information at veevmy.com.

VEEV Device and VEEV Device (Basic) both use the same V-CeramicTM pod and deliver a premium, pocket‑size experience, but they differ in a few key features such as material, design, and battery capacity.

For a full breakdown, please visit our device comparison page:
https://www.veevmy.com/my/en/discover-veev/comparison.html

VEEV Device (Basic) features a distinctive mini ceramic technology with a low liquid detection system that is designed to prevent overheating.

Before using your VEEV Device (Basic), make sure the device is fully charged. The LED will stay on while charging and will turn off once the cable is removed, indicating the device is ready. After charging, insert a V-CeramicTM pod to begin using your device.

To help prevent minors from accessing the device, you can lock it using the V-CeramicTM pod :

  • To lock: Insert and remove the V-CeramicTM pod three times within 3 seconds. The LED will blink red, then white once to confirm the device is locked.
  • To unlock: Repeat the same steps. The LED will blink white once, and the device can be used again. During use, the white light will softly fade in and out.

You can check the battery level by looking at the device’s LED light.

  • 50–100%: The LED shows a bright white light.
  • 1–50%: The LED shows a dim white light. We recommend charging the device at this point.
  • ≤1%: The LED blinks red, followed by five white blinks. The device should not be used until it is recharged.

VEEV Device (Basic) includes 3 battery level indicators, so you’ll always know when it’s time to recharge. Before using the device for the first time, charge it with a compatible, certified power adaptor and the supplied charging cable, following the safety instructions enclosed. When the device is fully charged, the white light stays on until you unplug the cable.

A full charge takes less than 50 minutes when using the manufacturer‑approved charging cable (included in the box) and a certified AC power adaptor. For the best performance, always use an approved cable. Once charging is complete, the white LEDs will stay on for 2 seconds and then slowly fade out. If your device is out of battery, the LED will blink red, followed by five white blinks, indicating it needs to be recharged before use.

Charge your VEEV Device (Basic) with a certified AC power adapter you obtained from a reputable source together with the original VEEV Device (Basic) USB Cable.

VEEV Device (Basic) is equipped with smart digital controls to signal that the pod is almost empty. If during usage, the pod is getting almost empty, the light of the device will blink red, then white 3 times. Your VEEV Device (Basic) cannot be used. This is designed to prevent you from experiencing overheating. In this case, simply replace your V-CeramicTM pod with a new one.

Additional information:

  • If you insert V-CeramicTM pod while device is unlocked, the status light will blink white once and to indicate that you can use the device.
  • If you insert V-CeramicTM pod while device is locked, the status light will blink red, then white once.

Yes, you can easily change the V-CeramicTM pod at any time and on the go, with its new magnetic connector made for easy insertion and removal.

When inserting V-CeramicTM pod while the device is ON, the status light will slowly turn on with an LED ramp-up and then move to usage phase to indicate you can use the device.

To remove your V-CeramicTM pod:

Hold the V-CeramicTM pod and, without twisting, pull it away from the device.

If you have issues using the device, there might be several reasons:

  • The device is not charged
  • There is no e-liquid left in the V-CeramicTM pod
  • Device malfunction
  • V-CeramicTM pod leaks

If your device is not starting, please, check the following:

  • Charge your device with a certified AC power adaptor you obtained from a reputable source and the VEEV Device (Basic) USB Cable.
  • Ensure the V-CeramicTM pod has e-liquid in it. If not, replace with a new V-CeramicTM pod.

When the light blinks white:

  • 1 blink: Your device is turned on
  • 2 blinks: Your device stopped working as it is outside of its operating temperature range
  • 5 blinks: Your device stopped working temporarily. Please wait until the blinking stops before continuing to use your device.

When the light blinks red, then white:

  • 1 blink: your device is turned off
  • 3 blinks: low liquid detection. To continue using your device, replace the V-CeramicTM pod
  • 5 blinks: Your device is discharged. Charge the device using a compatible power adaptor to continue using your device.

When the light blinks red:

  • 4 blinks: V-CeramicTM pod malfunctions. Try to re-insert the V-CeramicTM pod. If the red light stays on, wipe the contacts, if the issue persists, replace the V-CeramicTM pod.
  • 10 blinks: the device is not working. Please contact customer care.

If the LED light blinks red 4 times:

  • If the V-CeramicTM pod malfunctions. Try re-inserting the V-CeramicTM pod. If the red light stays on, wipe the contacts and if the issues continue replace the V-CeramicTM pod 

If the LED light blinks red 10 times, it indicates that the device is not working, please contact Customer Care.

If the above reset procedures do not resolve the issue, please contact our Customer Support via:

  • phone: 1800-81-0958 (Monday to Sunday 09:00 to 18:00)
  • email: contact.my@veevmy.com
  • other channels: if applicable

The VEEV Device (Basic) is covered by a 12 (twelve) month warranty, starting from the date of purchase.

Customers are strongly advised to retain their proof of purchase, as it is required to validate the warranty period and to ensure prompt and efficient warranty service.

If your device does not function properly during the warranty period:

  • 1. Refer to the VEEV Device (Basic) User Guide to troubleshoot common issues.
  • 2. If the issue persists, contact Customer Care Service:
  • a. Phone: 1-800-81-0958
  • b. Email: contact.my@veevmy.com

3. Be ready to provide:

  • a. Product details
  • b. Date and place of purchase
  • c. Proof of purchase or registration details

Customer Service may conduct a remote fault diagnosis to identify the issue.

If you want to travel with your VEEV device, we recommend you check with the airline you’re traveling with and verify whether you may take your device on board with you.